Shipping and Returns
ngPHONE ships your order in a timely fashion and with great care. We generally ship orders within 48 hours of receiving them. If there is a shipping delay, we will notify you. If the order included a telephone, we can ship your order via United Parcel Service (UPS) or you can pick up your order at no extra cost. Please choose the Flat Rate option if you decide to pick up your order at our location.

Risk of Loss
All items purchased from the ngPHONE Online Store are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

To cancel an order just email support@netzgate.org and if the order has not already been shipped you will receive a full refund. You will not be able to cancel an order if your order has been shipped.

ngPHONE's cancellation policy for Pay-as-you-go Membership is refundable only if the customer shows he/she could not use the service due to clear technical difficulty.

ngPHONE accepts hardware returns to the Miami location only. You must have a Return Authorization(RA) number before returning any merchandise to ngPHONE.

The following are ngPHONE Return Shipment Policies:

• DOA/defective products are returned for REPLACEMENT ONLY with the same product/model. Deviations from this policy may result in a 20% Returns Processing Service Charge.
• Defective products must be in original factory carton with all original packing materials.
• All miscellaneous materials such as manuals, accessories and cables must be included. If any of these materials are missing, your account will be billed accordingly.
• The Return Authorization number must be on the shipping label, not the carton. PLEASE DO NOT WRITE ON THE CARTON.
• Returns must be shipped freight prepaid.Products received freight collect, without an RA number, not approved for return or in any way not meeting the above criteria, will be refused.
• Return Authorization numbers are good for fourteen (14) days only. Any products returned after the expiration date will be refused.
• If the product is found to be non-defective, an inspection fee of at least $25, or 15% per unit, will be billed to your account.
• ngPHONE credits based on purchase price or current price, whichever is lowest.

Note: We will not process/verify any order that does not have a valid contact phone number.